Privacy Policy
Last updated: May 2026
Wombat Home Loans (ABN to be confirmed) ("we", "us", "our") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal information we collect
We may collect the following types of personal information:
- Name, address, date of birth and contact details (phone, email)
- Financial information including income, expenses, assets, liabilities and employment details
- Identification documents such as driver's licence, passport or Medicare card
- Credit history and credit report information (with your consent)
- Property details relevant to your loan application
- Any other information you provide to us during the loan application process
How we collect your information
We collect personal information directly from you when you:
- Complete an enquiry form on our website or book a call via Calendly
- Submit a loan application through our systems
- Communicate with us by phone, email or in person
- Subscribe to our newsletter (the Wombat Wrap)
We may also collect information from third parties including credit reporting bodies, your employer, your accountant, real estate agents and lenders — with your consent.
Why we collect your information
We collect and use your personal information to:
- Assess your borrowing capacity and recommend suitable loan products
- Submit loan applications to lenders on your behalf
- Communicate with you about your application and ongoing loan needs
- Comply with our legal and regulatory obligations, including those under the National Consumer Credit Protection Act 2009 (Cth)
- Send you relevant updates, articles and newsletters (with your consent)
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. This includes:
- Secure cloud-based systems with encryption
- Restricted access to personal information on a need-to-know basis
- Regular review of our information security practices
Disclosure of your information
We may disclose your personal information to:
- Lenders and aggregators in connection with your loan application
- Credit reporting bodies
- Professional advisers (e.g. accountants, solicitors) as authorised by you
- Government and regulatory bodies as required by law
- Third-party service providers who assist us in operating our business (e.g. IT providers, email platforms)
We will not sell your personal information to third parties.
Cookies and website analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected anonymously and helps us improve our content and user experience. You can manage cookie preferences through your browser settings.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Opt out of marketing communications at any time
- Make a complaint if you believe we have breached the APPs
How to contact us
If you have any questions about this privacy policy, wish to access or correct your information, or want to make a complaint, please contact us:
Tom Carr Wombat Home Loans Email: hello@wombathomeloans.com.au Phone: 0456 255 409
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).